Avon Representatives Guide to Returns and Exchanges

By | October 26, 2016

Customer Refunds and Exchanges –

Sometimes a customer needs to return an item for a refund or exchange.
If it’s within the campaign, they want a refund & you haven’t paid for it yet simply take the item back & refund them their money back.
If it’s the next campaign then arrange to collect the item but don’t give them the money back out of your own pocket.
If they just want to exchange an item for either a different colour or size, again just take the item back off them.

Avon Credits –

Go into your account and choose My Account – Credits.
Then search for the item in the campaign that it was delivered in.
Select the number of items being credited and the reason code. Save your credits there or submit to Avon.
***REMEMBER*** the amount you receive back will be the ‘Your cost’ price and not the amount that the customer paid – you need to give the customer back the full price they paid.

Avon Replacements –

Go into your account and choose My Account – Replacements.
Then search for the item in the campaign that it was delivered in.
Select the number of items being replaced, the reason code & then the code of the item the customer now wants.
You can either save there or carry on submitting to Avon, & choose to have the replacement items sent out immediately. They will either be sent via royal mail or by courier and could come anytime.

Return Forms –

There are 2 ways to do this:
1 – By filling out a page in a returned product book. I’d only do this really when I only have a couple of items to return.
2 – By completing the form online, found under Order Tracking. You will always need an Avon barcode (found on the back of your very first invoice or the invoice after you’ve submitted a credit or replacement – you can also order more for free using the code 91447, and a Parcelforce barcode which can be ordered on code 91454.
You will also need a suitably sized returns bag (free to order. Small – 90480  Large – 90472)
Plus cello-tape.
Use the last 4 digits of the barcode in the parcel barcode number box.
Either tear out the page in the returns book or print out the form online. Put the copy for Avon in the returns bag, with the items and tape the Avon barcode to the inside of the bag facing out. Stick on the Parcelforce barcode keeping the very bottom part for your records (stick in your returns book or on your copy of the printed returns form) Peel back the sticky tape and seal the bag at the top (don’t make the bag any smaller).

Sending the returns back to Avon –

When your next delivery comes, pass the bag(s) to the driver ensuring they sign your copy of the form. You should be able now to refund your customer their money.  If you miss your driver then you are also able to drop the returns at your local Post Office for returning for Avon, this doesn’t cost anything.

In the event that you are unable to deliver an order to a customer and subsequently can’t get the money for it, put in for a credit and return these items back to Avon. Tell the customer that you’re unable to hold their order and if they want the items to order them again.

Make sure that you physically pass the returns bag to the driver and they sign your copy of the returns form – or if you will be out leave your returns (including the form for the driver to sign) in your safe location and put a note on your door for the driver.
n.b. if you have an express delivery by Hermes they won’t take returns.

To join Avon Online please visit – https://makeupinbusiness.co.uk/join-avon

To buy Avon Online please visit – https://www.shopwithmyrep.co.uk/avon/beautyonline

Zoe Davies – Avon Independent Executive Sales Leader

6 thoughts on “Avon Representatives Guide to Returns and Exchanges

  1. His Lyle

    How do you return items without having to place another order? I am leaving Avon and have lots to return thanks to customers letting me down again. I have nothing to order this campaign so how do I get the products back without a driver to pass it to?

    1. Makeup In Business Post author

      Hi, if you call Avon on 03332345000 or email them on uk.contact@avon.com they will be able to arrange a returns collection for you.

    1. Makeup In Business Post author

      Hi Corinne, did you claim a credit on your representative site before returning the parcel? You would have needed to return it with a returns note enclosed and a returns bar code label attached. Call Avon on 03332345000 to ask them to look into it for you.

  2. Sharon

    Hey I need to return alot of products but delivery men wont take it, can I do it at the post office if yes how do I go about doing it?



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